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The Freedom of "Yes" - A personal View of Service

Added by the EDUCAUSE Librarian

Title:

The Freedom of "Yes" - A personal View of Service (ID: EQM0230)

Author(s):

Mark Cain (Cincinnati State College)

Topics:

Customer Service

Origin:

EDUCAUSE Quarterly Articles (2002)

Type:

Articles, Papers, and Reports

Abstract:

When it comes to IT assistance, a staff member's attitude makes a big difference in how customers perceive the service provided.

View this resource:

http://www.educause.edu/ir/library/pdf/EQM0230.pdf

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Customer Service

Issue Information

Volume 25, Number 3, 2002

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