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The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction

Added by the EDUCAUSE Librarian

Title:

The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction (ID: EQM0327)

Author(s):

Jeffrey W. Noyes (Board of Regents of the University System of Georgia)

Topics:

Customer Service, ERP Systems, Systems Implementation

Origin:

EDUCAUSE Quarterly Articles (2003)

Type:

Articles, Papers, and Reports

Abstract:

Customization of an ERP implementation can interfere with schedules and budgets, yet it makes users happier.

View this resource:

http://www.educause.edu/ir/library/pdf/EQM0327.pdf

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Volume 26, Number 2, 2003

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