Increasing IT Value for Customers: A Challenge for Higher Education
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| Title: | Increasing IT Value for Customers: A Challenge for Higher Education (ID: ERB0605) | |
| Author(s): | Daniel Beeby (Columbia University), Sunny Donenfeld (Cornell University), Klara Jelinkova (Duke University), Jim Knox (Stanford University), Eileen Palenchar (Brown University), and Joseph Rini (Columbia University) | |
| Topics: | CRM, Customer Service, Increasing IT Value, IT Effectiveness, Operational Planning, Organizational Change, Partnerships, Project Management, SLA | |
| Origin: | Documents Contributed by ECAR, Research Bulletins (02/28/2006) | |
| Type: | Articles, Papers, and Reports | |
| Abstract: | This research bulletin is the work of a strategic project team participating in the IT Leaders Program, a leadership development initiative facilitated by MOR Associates of Watertown, Massachusetts. It strives to answer the question, What must a central IT organization in an academic environment do to increase its value to its clients and its institution? It is not a cookbook for how to create a successful IT organization but rather a discussion of considerations for increasing value. | |
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