Ensuring Quality at the Helpdesk

Added by the EDUCAUSE Librarian
Title:Ensuring Quality at the Helpdesk (ID: ERM0067)
Author(s):Eric Bird (Massachusetts College of Art and Design)
Topics:Help Desk, Support Services
Origin:EDUCAUSE Review Articles (2000)
Type:Articles, Papers, and Reports
Abstract:Measuring and assessing quality can ensure excellence in the service offered by front-line support staff at the helpdesk.
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