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Bats, Owls, Vampires, and Other Creatures of the Night

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Title:Bats, Owls, Vampires, and Other Creatures of the Night (ID: ERM0339)
Author(s):Graham B. Spanier (The Pennsylvania State University)
Topics:24x7 Support, Student Computing Support, Student Services, Students
Origin:EDUCAUSE Review Articles (2003)
Type:Articles, Papers, and Reports
Abstract:The author discusses the current generation of students who grew up with technology and the internet and their need for 24/7 support and access to student services.
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http://www.educause.edu/ir/library/pdf/ERM0339.pdf
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