Effective Tools to Manage a Diverse IT Department
Added by the EDUCAUSE Librarian
| Title: | Effective Tools to Manage a Diverse IT Department (ID: MWR07063) | |
| Author(s): | Jeff Chatham (The University of South Dakota) and Roberta Ambur (The University of South Dakota) | |
| Topics: | Benchmarking, Customer Service, Dashboards, Information Technology Management and Leadership, Project Management, Service Assessment | |
| Origin: | Presented at Midwest Regional Conferences (03/12/2007) | |
| Type: | Presentations/Speeches | |
| Abstract: | What tools can be put in place to measure whether you are effectively and efficiently running your IT department? What are your employees working on? How efficient are they? Are your customers happy? Where are the bottlenecks? This session will describe what effect the implementation of time reporting, dashboard management, and project management had on the IT department at USD. | |
| View this resource: |
|
Bookmark/Search this page with:
