Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff
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| Title: | Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff (ID: NCP0547) | |
| Author(s): | Mike Pino (Brandeis University), Janet Hill (Brandeis University), Anne Livermore Rookey (Brandeis University), and Lisa Ann Wiecki (Brandeis University) | |
| Topics: | IT Staffing, Staff Retention, Student Employees, Training | |
| Origin: | Presented at NERCOMP Conferences (03/08/2005) | |
| Type: | Presentations/Speeches | |
| Abstract: | Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication. | |
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