Putting Out the Fire Before It Starts: Proactive Technology Support

Added by the EDUCAUSE Librarian

Title:

Putting Out the Fire Before It Starts: Proactive Technology Support (ID: NCP0646)

Author(s):

Keelan Cleary (Bucknell University) and Melissa Rycroft (Bucknell University)

Topics:

Faculty Computing Support, IT Effectiveness, Support Services

Origin:

Presented at NERCOMP Conferences (03/21/2006)

Type:

Presentations/Speeches

Abstract:

At Bucknell University, the Technology Support workgroup has initiated a proactive approach to faculty and staff desktop computing support. Through the use of scanning and monitoring tools, we seek to identify and eliminate potential problems before the end user can be disrupted or inconvenienced.

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