Doing More with Less: Finding Solutions That Don't Cost a Bundle
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| Title: | Doing More with Less: Finding Solutions That Don't Cost a Bundle (ID: NCP0655) | |
| Author(s): | Debbora Bartel Quayle (Hamilton College), Karen Schaffer (Hamilton College), and Krista Siniscarco (Hamilton College) | |
| Topics: | Customer Service, Financial Management, Financial Planning, IT Effectiveness, Support Services | |
| Origin: | Presented at NERCOMP Conferences (03/21/2006) | |
| Type: | Presentations/Speeches | |
| Abstract: | Budgets are flat, demand is increasing, adding more staff isn't feasible, and cutting support is scary. Learn how Hamilton College adjusted its support models in three key areas (Help Desk, Faculty Support, and Installations) to manage demand without sacrificing customer service. | |
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