Proving Better Service Though Innovation and Partnerships
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| Title: | Proving Better Service Though Innovation and Partnerships (ID: NCP07054) | |
| Author(s): | Leigh Gaspar (Bentley College) and Patricia Patria (Bentley College) | |
| Topics: | Alumni Systems, Customer Service, Partnerships | |
| Origin: | Presented at NERCOMP Conferences (03/20/2007) | |
| Type: | Presentations/Speeches | |
| Abstract: | By leveraging partnerships, Bentley College designed a new alumni community though collective decision making and high-performance team building. This presentation will focus on the strategic planning, relationship building, process, and tools that allowed us to reach our vision and the benchmarks to gauge future success. | |
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