Buy, Build, and Borrow: Planning for Support in the New Open Environment
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| Title: | Buy, Build, and Borrow: Planning for Support in the New Open Environment (ID: SAC0512) | |
| Author(s): | Scott E. Siddall (Denison University) and Randall J. Stiles (Colorado College) | |
| Topics: | Support Services, Technology Selection, Vendor Selection | |
| Origin: | Presented at SAC Conferences (08/08/2005) | |
| Type: | Presentations/Speeches | |
| Abstract: | Institutions are increasingly creating a portfolio of technology tools that are purchased, developed internally, or adopted from work done at other institutions. A hybrid model of system deployment offers the opportunity to rethink the application support strategy using vendor support on an application by application basis, RedHat-like support across many applications, and internal expertise. This discussion session will focus on strategies used for IT support in a hybrid environment. | |
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