Managing Change Through Staff Development and Standards
Added by the EDUCAUSE Librarian
| Title: | Managing Change Through Staff Development and Standards (ID: SER06055) | |
| Author(s): | Katharine Pfeiffer (Duke University) and Jeremy Sisk (Duke University) | |
| Topics: | Change Management, IT Staffing, Professional Development, Project Management, Standards | |
| Origin: | Presented at Southeast Regional Conferences (06/19/2006) | |
| Type: | Presentations/Speeches | |
| Abstract: | This presentation will illustrate managing change within the context of IT operations and continual improvement projects via standards and employee development. Examples of incident and software project management within Duke's Student Information Services and Systems domain will highlight the benefit of having well-defined processes within the workplace. | |
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