In Plain English, Please: Effective IT Communications
Added by the EDUCAUSE Librarian
| Title: | In Plain English, Please: Effective IT Communications (ID: EDU07206) | |||
| Author(s): | Lisa Trubitt (University at Albany, SUNY) and Mur Muchane (Davidson College) | |||
| Topics: | Communication, EDUCAUSE2007, Support Services | |||
| Origin: | Presented at EDUCAUSE Annual Conferences (10/23/2007) | |||
| Type: | Presentations/Speeches | |||
| Abstract: | The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a protocol for communicating about IT to non-technical audiences in user-friendly ways. | |||
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