Strategic Planning as Driver for IT Services Governance
Added by the EDUCAUSE Librarian
| Title: | Strategic Planning as Driver for IT Services Governance (ID: EDU07323) | |
| Author(s): | Tereza Cristina Melo de Brito Carvalho (Universidade de Sao Paulo) and Mauro Cesar Bernardes (Universidade de Sao Paulo) | |
| Topics: | EDUCAUSE2007, IT Governance, Strategic Planning, IT, Support Services | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/23/2007) | |
| Type: | Presentations/Speeches | |
| Abstract: | To achieve the USP computing Center's main goal of operational excellence in IT services provision, a strategic plan involving the entire organization was developed. This presentation will demonstrate how this strategic plan was used to drive IT services governance and enforce the operational excellence search. | |
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