The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
Added by the EDUCAUSE Librarian
| Title: | The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey (ID: EDU07267) | |
| Author(s): | Mark C. Sheehan (EDUCAUSE) | |
| Topics: | Benchmarking, Centralized and Decentralized Support, EDUCAUSE2007, Help Desk, Information Technology Management and Leadership, IT Funding, Outsourcing, Support Services | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/23/2007) | |
| Type: | Presentations/Speeches | |
| Abstract: | This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT help desk literature, ECAR has developed a robust view of the state of the practice in this highly significant service area. | |
| View this resource: |
|
Bookmark/Search this page with:
Send to a Friend 478 reads
