GROK: A Virtual World of Help
Added by the EDUCAUSE Librarian
| Title: | GROK: A Virtual World of Help (ID: EDU07150) | |
| Author(s): | Michael P. Smith (Louisiana State University) and Melody Childs (Louisiana State University) | |
| Topics: | EDUCAUSE2007, Faculty Computing Support, Support Services | |
| Origin: | Presented at EDUCAUSE Annual Conferences (10/23/2007) | |
| Type: | Presentations/Speeches | |
| Abstract: | Far from being strangers to the power of search engines and knowledge bases, members of the academy increasingly demand sophistication, depth, breadth, and efficiency in retrieving localized technical support. In response, LSU developed GROK, a knowledge base with a mobile device interface, multimedia features, and a collaborative authoring environment. | |
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