Improving IT Governance Through Formal Change Management

Added by the EDUCAUSE Librarian

Title:

Improving IT Governance Through Formal Change Management (ID: EDU07220)

Author(s):

Danny Smith (Marquette University)

Topics:

Change Management, EDUCAUSE2007, Information Technology Management and Leadership, IT Governance, Planning

Origin:

Presented at EDUCAUSE Annual Conferences (10/23/2007)

Type:

Presentations/Speeches

Abstract:

Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.

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