E07 Podcast: In Plain English, Please: Effective IT Communications

This 45-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Mur Muchane, Executive Director of Information Technology Services, Davidson College and Lisa Trubitt, Assistant to the CIO for Policy & Communications, University at Albany, SUNY. Their session was titled "In Plain English, Please: Effective IT Communications."

The session abstract:

The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a protocol for communicating about IT to non-technical audiences in user-friendly ways.