Tech Around the Clock: Providing Scalable 24 x 7 Support
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| Title: | Tech Around the Clock: Providing Scalable 24 x 7 Support (ID: MAC08038) | |
| Author(s): | Sheri Stahler (Temple University), Gerald D. Hinkle (Temple University), and Ronald F. Ardron, Jr. (Temple University) | |
| Topics: | 24x7 Support, EDUCAUSE_MARC08, Help Desk, Support Services | |
| Origin: | Presented at Mid-Atlantic Regional Conferences (01/15/2008) | |
| Type: | Presentations/Speeches | |
| Abstract: | Students expect anytime, anywhere access to IT resources from multiple locations ranging from home to the classroom to the airport. Temple provides around-the-clock support through its service desk and its learning spaces such as the TECH Center. This model is highly adaptable and scalable to both small and large levels. Introductory Level | |
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