Delivering End-User Training in Less Time, with Fewer Resources
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| Title: | Delivering End-User Training in Less Time, with Fewer Resources (ID: MAC08073) | |
| Author(s): | Maggi Smith (University of Maryland, Baltimore) and Ana N. Quemuel (Montgomery County Community College) | |
| Topics: | EDUCAUSE_MARC08, Support Services, Training, User Training | |
| Origin: | Presented at Mid-Atlantic Regional Conferences (01/15/2008) | |
| Type: | Presentations/Speeches | |
| Abstract: | UMB and MCCC will present their end-user training plans from blueprinting to maintenance and support. Learn about two different efforts to develop online resources and delivery tools that have led to reduced maintenance and effort for the training teams, lower cost, and more effective end-user support. | |
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