All You Ever Wanted to Know About Implementing a Help Desk Ticketing System But Were Afraid to Ask
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| Title: | All You Ever Wanted to Know About Implementing a Help Desk Ticketing System But Were Afraid to Ask (ID: NCP08087) | |
| Author(s): | Matthew Maderos (Massachusetts College of Art and Design) and Matthew Conlon (Massachusetts College of Art and Design) | |
| Topics: | EDUCAUSE_NC08, Help Desk, Implementation, Student Computing Support, Vendor Selection | |
| Origin: | Presented at NERCOMP Conferences (03/10/2008) | |
| Type: | Presentations/Speeches | |
| Abstract: | This session will cover how Massachusetts College of Art and Design implemented a new help desk ticketing system. Come hear what we learned and how we made it succeed. | |
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