Post-9/11 Emergency Response and Business Continuity Changes at Pace University and New York University

This case study investigates how two major New York City universities, Pace University and New York University, changed their business continuity, disaster recovery, and emergency response thinking and practices after experiencing a major emergency. Researchers conducted this in-depth case study to complement the 2007 ECAR study, Shelter from the Storm: IT and Business Continuity in Higher Education, which provides higher education with empirical information about where its business continuity vulnerabilities, plans, and practices stand in relation to surveyed institutions, and what factors are associated with success in planning for the delivery of information technology–dependent business services following a spectrum of potential service disruptions. Senior IT administrators at 340 colleges and universities completed the quantitative survey that informed the study.