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GROK: A Virtual World of Help

Added by the EDUCAUSE Librarian

Title:

GROK: A Virtual World of Help (ID: EDU07150)

Author(s):

Michael P. Smith (Louisiana State University) and Melody Childs (Louisiana State University)

Origin:

Presented at EDUCAUSE Annual Conferences (10/23/2007)

Type:

Presentations/Speeches

Abstract:

Far from being strangers to the power of search engines and knowledge bases, members of the academy increasingly demand sophistication, depth, breadth, and efficiency in retrieving localized technical support. In response, LSU developed GROK, a knowledge base with a mobile device interface, multimedia features, and a collaborative authoring environment.

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GROK on-line support environment
[Off site]