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Campus Works, Inc.

Improving Service Quality with Benchmarks
Added by the EDUCAUSE Librarian
Title:Improving Service Quality with Benchmarks (ID: ERM0168)
Author(s):Ray Grant (Clackamas Community College)
Source:Campus Works, Inc.
Origin:EDUCAUSE Review Articles (2001)
Type:Articles, Papers, and Reports
Abstract:The author suggests ways IT departments can measure and improve their service to users, by using internal benchmarks.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0168.pdf
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