Project Management, Presented at Enterprise Technology Conferences

ITIL is a leading framework for managing and delivering IT services. It helps IT organizations become more efficient and effective in their service planning, delivery, and oversight. ITIL is flexible enough to be adopted by IT in higher education. This discussion will briefly introduce ITIL and its place in the wider IT value chain. It will also cover the experience of an ITIL implementation at Yale University, including the time, resources, and skills required.

George Mason University has implemented a new governance structure and portfolio management procedures to provide more effective ERP guidance, direction, and support in a large, distributed campus environment. This presentation will review the process employed to implement these new measures, summarize the results to date, and discuss lessons learned.

Those of us in IT organizations have limited resources and a plethora of requests. How do we objectively determine which projects or systems should move forward and which ones must wait? How can we involve others in the decision-making process, and how do we logically explain the result? Are there tools that can help us reach the best decision?