Metrics, Presented at NERCOMP Conferences

Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative

Title:

Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative (ID: NCP0517)

Author(s):

Jayne Lovett (Amherst College) and Aaron Rothberg (Keene State College)

Origin:

Presented at NERCOMP Conferences (03/07/2005)

Type:

Presentations/Speeches

Abstract:

The help desk software has been researched, purchased, implemented, and customized to suit your organizational needs. What are the short-term benefits? More importantly, are the long-term goals of your organization more sustainable as a result of the software implementation?

View this resource:

http://www.educause.edu/ir/library/pdf/NCP0517.pdf

Data Management AC

http://www.educause.edu/ir/library/powerpoint/NCP0517.pps

Metrics, Shmetrics

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Metrics, Presented at NERCOMP Conferences

Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative