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Student Employees, Presented at NERCOMP Conferences

Hiring, Training, and Retaining Help Desk and ResNet Student Staff
Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08073.pdfHiring Training and Retaining Help Desk and ResNet Student Staff
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Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff
Added by the EDUCAUSE Librarian
Title:Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff (ID: NCP0547)
Author(s):Mike Pino (Brandeis University), Janet Hill (Brandeis University), Anne Livermore Rookey (Brandeis University), and Lisa Ann Wiecki (Brandeis University)
Origin:Presented at NERCOMP Conferences (03/08/2005)
Type:Presentations/Speeches
Abstract:Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0547.pdfUNet training outline
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