Search| Browse| Contribute
Library| Blogs| Jobs| Podcasts| Wikis| Feeds
Page Location:
Home > Browse > Information Technology Management and Leadership > Staffing > IT Staffing, Presented at NERCOMP Conferences
Alternate ViewsRSS

IT Staffing, Presented at NERCOMP Conferences

Hiring, Training, and Retaining Help Desk and ResNet Student Staff
Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08073.pdfHiring Training and Retaining Help Desk and ResNet Student Staff
| | | | |
Send to a Friend  72 reads

So You Want to Be an IT Manager
Added by the EDUCAUSE Librarian
Title:So You Want to Be an IT Manager (ID: NCP08070)
Author(s):Dwight Fischer (Plymouth State University)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Developing and managing IT staff is essential in the technology field, especially for advancement either within your current or another organization. This session, designed for the technical or support expert who wants to move up into management and leadership ranks, will focus on pragmatic skills and recommendations for how to advance your career.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08070.pdfSo You Want to Be an IT Manager
| | |
Send to a Friend  53 reads

The IT Managers Council: Improving Communication and Coordination Between Central and Local IT Staff and Operations
Added by the EDUCAUSE Librarian
Title:The IT Managers Council: Improving Communication and Coordination Between Central and Local IT Staff and Operations (ID: NCP0651)
Author(s):Sunny Donenfeld (Cornell University)
Origin:Presented at NERCOMP Conferences (03/21/2006)
Type:Presentations/Speeches
Abstract:Cornell University's IT Managers Council, initiated in 2004, helps bridge cultural and organizational gaps between central and local IT staff and operations by collaborating on substantive issues that benefit Cornell as a whole.
View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP0651.pps
| | | | | |
Login to post comments  Send to a Friend  2691 reads

Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff
Added by the EDUCAUSE Librarian
Title:Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff (ID: NCP0547)
Author(s):Mike Pino (Brandeis University), Janet Hill (Brandeis University), Anne Livermore Rookey (Brandeis University), and Lisa Ann Wiecki (Brandeis University)
Origin:Presented at NERCOMP Conferences (03/08/2005)
Type:Presentations/Speeches
Abstract:Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0547.pdfUNet training outline
| | |
Login to post comments  Send to a Friend  2575 reads

Bucking the Trend: Insourcing Technology
Added by the EDUCAUSE Librarian
Title:Bucking the Trend: Insourcing Technology (ID: NCP0541)
Author(s):Robert M. Kuhn (Simmons College)
Origin:Presented at NERCOMP Conferences (03/07/2005)
Type:Presentations/Speeches
Abstract:The first decade of the 21st century looks to become the decade of outsourcing (and offshoring), particularly in IT. This presentation discusses the pros and cons of outsourcing and insourcing, using Simmons College's experience outsourcing IT services in 1998 and bringing the services in-house in 2003.
View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP0541.ppsInsourcing Technology
|
Login to post comments  Send to a Friend  2464 reads

Small Staff--Big Demands
Added by the EDUCAUSE Librarian
Title:Small Staff--Big Demands (ID: NCP0315)
Author(s):Karen Boland (Marywood University) and Kay McClintock (Marywood University)
Origin:Presented at NERCOMP Conferences (2003)
Type:Presentations/Speeches
Abstract:University staff, students, and faculty must keep technology skills current in order to solve instructional problems and to make their work more efficient. We would like to share our success story at Marywood University, where a staff of three people provides training and support to 700 employees and 3,000 students.
View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP0315.pps
| |
Login to post comments  Send to a Friend  5026 reads