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Training, Presented at NERCOMP Conferences

Hiring, Training, and Retaining Help Desk and ResNet Student Staff
Added by the EDUCAUSE Librarian
Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)
Origin:Presented at NERCOMP Conferences (03/10/2008)
Type:Presentations/Speeches
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:
http://www.educause.edu/ir/library/pdf/NCP08073.pdfHiring Training and Retaining Help Desk and ResNet Student Staff
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Chasing a Moving Target: Using the CMS in an Evolving Web Environment
Added by the EDUCAUSE Librarian
Title:Chasing a Moving Target: Using the CMS in an Evolving Web Environment (ID: NCP0644)
Author(s):Bryan P. Carson (Middlebury College) and Carrie M. Macfarlane (Middlebury College)
Origin:Presented at NERCOMP Conferences (03/21/2006)
Type:Presentations/Speeches
Abstract:The Middlebury College libraries converted to a campus-wide Web content management system (CMS) in 2003, and further improvements are always on the horizon. We will evaluate the merits and limitations of the new CMS by discussing how library staff use it in this constantly changing environment.
View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP0644.ppsChasing a Moving Target: Using the CMS in an Evolving Web Environment
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Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff
Added by the EDUCAUSE Librarian
Title:Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff (ID: NCP0547)
Author(s):Mike Pino (Brandeis University), Janet Hill (Brandeis University), Anne Livermore Rookey (Brandeis University), and Lisa Ann Wiecki (Brandeis University)
Origin:Presented at NERCOMP Conferences (03/08/2005)
Type:Presentations/Speeches
Abstract:Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0547.pdfUNet training outline
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Training 24X7: Web-Based Training Implementation
Added by the EDUCAUSE Librarian
Title:Training 24X7: Web-Based Training Implementation (ID: NCP0112)
Author(s):Colleen Wheeler (Wheaton College)
Source:Boston Consortium schools
Origin:Presented at NERCOMP Conferences (2001)
Type:Presentations/Speeches
Abstract:Colleagues from Boston Consortium schools will discuss their experiences with Web-based training implementation and what they learned from one another during the process, including product selection, policy development, marketing and rollout. Panelists may discuss how they cooperated to solicit, evaluate, and select a product to address their diverse education needs.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0112.pdf
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Teaming up to Transform Training: Wellesley College and the Element K Partnership for Web-Based Software Instruction
Added by the EDUCAUSE Librarian
Title:Teaming up to Transform Training: Wellesley College and the Element K Partnership for Web-Based Software Instruction (ID: NCP0104)
Author(s):Bob Mosher and Pattie Orr (Wellesley College)
Origin:Presented at NERCOMP Conferences (2001)
Type:Presentations/Speeches
Abstract:How can we redesign training for technology in higher education? Wellesley College offers 24x7 online software training for faculty, staff, and students through a partnership with Element K. The advantages of offering "just-in-time" training as well as the rollout, reporting, and marketing strategies required for implementation will be discussed.
View this resource:
http://www.educause.edu/ir/library/powerpoint/NCP0104.pps
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