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Student Services, Presented at NERCOMP Conferences

Leveraging Help Desk Infrastructure to Support Faculty Development
Added by the EDUCAUSE Librarian
Title:Leveraging Help Desk Infrastructure to Support Faculty Development (ID: NCP07075)
Author(s):April Damon (University of New Hampshire), Denise Littlefield (University of New Hampshire), and Thomas Lamy (University of New Hampshire)
Origin:Presented at NERCOMP Conferences (03/21/2007)
Type:Presentations/Speeches
Abstract:Help desk infrastructure is routinely used to support the core technology needs of faculty. At UNH, we are leveraging that infrastructure to support faculty development as well. In addition to outlining our process and workflow, we will give recommendations for implementing the model on other campuses.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP07075.pdf
http://at.unh.edu/idc/quicktips/IDC First
[Off site]
http://at.unh.edu/idcInstructional Development Center Home Page
[Off site]
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Orienting a New Student to a Distance Program
Added by the EDUCAUSE Librarian
Title:Orienting a New Student to a Distance Program (ID: NCP0632)
Author(s):Cindy Philbrick (Worcester Polytechnic Institute), Pamela Shelley (Worcester Polytechnic Institute), and Sarah Walkowiak (Worcester Polytechnic Institute)
Origin:Presented at NERCOMP Conferences (03/21/2006)
Type:Presentations/Speeches
Abstract:Distance-learning students start their college experience with one strike against them. Their lack of presence on campus makes it difficult to go through the traditional new student orientation. WPI will present the evolution of student services offered by its Advanced Distance Learning Network, which serves all distance-learning students at its campus.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0632.pdfDistance Learning Student Orientation
http://www.wpi.edu/Academics/ADLN/Services/Student Services Website
[Off site]
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Meeting Challenges Collaboratively: A Multi-Institutional Approach to Online Student Services That Works!
Added by the EDUCAUSE Librarian
Title:Meeting Challenges Collaboratively: A Multi-Institutional Approach to Online Student Services That Works! (ID: NCP0316)
Author(s):Diane Goldsmith (Connecticut Distance Learning Consortium) and Catherine Manly (Manchester Community College)
Origin:Presented at NERCOMP Conferences (2003)
Type:Articles, Papers, and Reports
Abstract:The Connecticut Distance Learning Consortium, with over 10 public and private, two- and four-year institutions, has created a unique collaborative model of providing support services to online students. Collaboration has resulted in more robust services offered at a considerable savings for each participating institution in staff time and money.
View this resource:
http://www.educause.edu/ir/library/pdf/NCP0316.pdf
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