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Petrus Williams

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Posted By Petrus Williams 02-04-2025 02:50:07 PM
Found In Egroup: Communications Infrastructure and Applications
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Ambient AI and Claro AI. We are just starting pilots. Petrus Williams, Technology Infrastructure Director, Getty Digital | The J. Paul Getty Trust | (310) 440 6397 | getty.edu
Posted By Petrus Williams 01-17-2025 04:18:49 PM
Found In Egroup: Communications Infrastructure and Applications
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Matt, We moved from on premise to RingCentral five years ago. Availability has been high, not flawless but high. We are part of Educause and Internet2 so are higher ed adjacent. Internet2 used to have a relationship with Mitel but RingCentral bought them. RingCentral integrates a third party Call Center ...
Posted By Petrus Williams 01-08-2025 11:40:45 AM
Found In Egroup: IT Service Management
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I feel that it is less about the roles and more about the functions within those roles. The only designated role we have assigned people to are the Change Manager and CAB. Our HelpDesk and SME's are responsible for Incident Management, They are assigned tickets via our ticketing system. We do Problem ...
Posted By Petrus Williams 11-26-2024 11:43:00 AM
Found In Egroup: Enterprise Monitoring
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We have been experiencing intermittment problems with RingCentral calls dropping and Zoom video calls freezing. Looking for suggestions on good tools for monitoring this type of traffic and tracking down bottlenecks. Thanks ------------------------------ [Petrus] [Williams] [Technology Infrastructure ...
Posted By Petrus Williams 09-13-2024 10:44:00 AM
Found In Egroup: Microsoft Tools in Education
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At the Getty, Azure and M365 were managed by the same group. We are wisely transferring the responsibility of M365 to the end user support team. Responsibility for Azure is staying with the Technology Infrastructure team. Especially because of Entra and managing cloud resources. Interested if other Institutions ...
Posted By Petrus Williams 09-08-2024 09:10:39 PM
Found In Egroup: AI
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Campus needs to have over 500 perplexity users for code to work. Get Outlook for iOS
Posted By Petrus Williams 08-27-2024 07:00:00 PM
Found In Egroup: Communications Infrastructure and Applications
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Over the past couple of years the Getty has been shocked by price increase for products like Microsoft, Zoom and VmWare. We just kind of swallowed and paid the price increase. Our five (5) year RingCentral Contract is up in a year. We haven't heard anything about outrageous price increases from RingCentral ...
Posted By Petrus Williams 08-23-2024 11:27:09 AM
Found In Egroup: AI
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Interesting and funny. I like bullshit much better than hallucinations because I think it better brings home the point " don't just trust the results" Brian you wrote. It is sad when folks still think LLMs are just next word predictors. As a life-long technologist, I unfortunately still remember people ...
Posted By Petrus Williams 07-01-2024 01:54:44 PM
Found In Egroup: Communications Infrastructure and Applications
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The J Paul Getty is an active affiliate member of Internet2. Have been for about 7 years. We purchased Zoom under the Internet2 Net + program in about 2019. Of course Zoom became really handy during the pandemic in 2020 and we tripled our number of licenses. This year Zoom let us that the Net+ licensing ...
Posted By Petrus Williams 05-02-2024 10:23:00 AM
Found In Egroup: Cybersecurity
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Just want to thank everyone for your responses. I have heard from Community Colleges, Research Universities and places in between. My takeaway is that blocking countries is not unusual but YMMV. There is no "one size fits all" practice and that is the message I will take to my senior leadership. This ...
Posted By Petrus Williams 05-01-2024 05:38:00 PM
Found In Egroup: Cybersecurity
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I would have had a rebellion on my hands ��. But thanks for the heads up. Petrus Williams (he/him) Assistant Director, GDI Infrastructure & Operations J. Paul Getty Getty.edu (310) 440 6397
Posted By Petrus Williams 05-01-2024 12:21:00 PM
Found In Egroup: Cybersecurity
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We just upgraded our firewall. The default setting blocks traffic from/to Russia and China. They say because of the large number of threat actors originating from those countries it is best to unblock specific IP addresses to those countries rather than a blanket open to all. Just wondering about if ...
Posted By Petrus Williams 04-27-2024 10:31:00 AM
Found In Egroup: Microsoft Tools in Education
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Anyone else surprised by the number of ads that can get returned with Copilot Enterprise? I thought your chats were private and stayed within your tenant? Petrus Williams (he/him) Assistant Director, GDI Infrastructure & Operations J. Paul Getty Getty.edu (310) 440 6397
Posted By Petrus Williams 04-27-2024 10:29:00 AM
Found In Egroup: AI
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Anyone else surprised by the number of ads that can get returned with Copilot Enterprise? I thought your chats were private and stayed within your tenant? Petrus Williams (he/him) Assistant Director, GDI Infrastructure & Operations J. Paul Getty Getty.edu (310) 440 6397
Posted By Petrus Williams 04-24-2024 09:29:00 AM
Found In Egroup: IT Service Management
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I would also be interested. Thank you Petrus Williams (he/him) Assistant Director, GDI Infrastructure & Operations J. Paul Getty Getty.edu (310) 440 6397
Posted By Petrus Williams 04-15-2024 11:23:00 AM
Found In Egroup: Privacy
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In our pilot the fact that Copilot does not remember conversations if a big negative. We complained to Microsoft. But if copilot is kep open it seems to remember the previous prompt. We have some debate about how far back it remembers. So say only the previous prompt , others say further back. I guess ...
Posted By Petrus Williams 03-27-2024 12:49:00 PM
Found In Egroup: Communications Infrastructure and Applications
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Definitely YMMV depending on who you get service from and where you are located. My understanding is that the FCC just removed the mandate that POTS lines had to provided. The telecos get to decide when and if to remove. Petrus Williams (he/him) Assistant Director, GDI Infrastructure & Operations ...
Posted By Petrus Williams 02-29-2024 02:28:00 PM
Found In Egroup: Microsoft Tools in Education
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We are about to go deep into M365. To date our Azure Sys Admins have also been administrating the users and tools in M365. There is definitely some overlap. Interested if everyone else has their Azure sysadmins doing it all. Or have others split M365 admin into a separate admin group more tied to user ...
Posted By Petrus Williams 02-08-2024 01:49:00 PM
Found In Egroup: CIO
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I wonder if Internet2 Net+ pricing is impacted by this.? Petrus Williams (he/him) Assistant Director, GDI Infrastructure & Operations J. Paul Getty Getty.edu (310) 440 6397
Posted By Petrus Williams 01-30-2024 11:00:00 AM
Found In Egroup: IT Service Management
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Rich, The Getty migrated from an on-premise Avaya PBX system ( two locations) to RingCentral about six years ago.. The Getty staff are either neutral or love it. No hate mail yet ��. Took us about three months but we are small about 2500 endpoints. We thought we were going to do all softphones but ...