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Serena Simpson

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Posted By Serena Simpson 06-22-2022 01:39:43 PM
Found In Egroup: IT Service Management
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Hi Nick, Thanks for the detail here. I appreciate the input. We have found Atlassian's support page for embedding the iframe on a website. I think we are hoping to build something with a bit of sleeker appearance than an insert of sorts of the Atlassian page so that it integrates both functionally ...
Posted By Serena Simpson 06-16-2022 03:51:39 PM
Found In Egroup: IT Service Management
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Hi all, Would love to hear from anyone using Atlassian Statuspage and learn about how you are integrating the tool on your IT website to automatically show status and any incidents in real-time. Extra bonus if you also use TeamDynamix as an ITSM platform and have a dynamic integration with Stauspage ...
Posted By Serena Simpson 06-16-2022 03:41:33 PM
Found In Egroup: IT Communications
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Hi all, Would love to hear from anyone using Atlassian Statuspage and learn about how you are integrating the tool on your IT website to automatically show status and any incidents in real-time. Extra bonus if you also use TeamDynamix as an ITSM platform and have a dynamic integration with Stauspage ...
Posted By Serena Simpson 11-09-2021 10:03:02 AM
Found In Egroup: IT Communications
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Awesome news! Thanks for the update : ) Serena Simpson Communications Specialist Information Technology Northwestern University serena.simpson@northwestern.edu O: 847.467.7470
Posted By Serena Simpson 11-02-2021 09:40:50 AM
Found In Egroup: IT Communications
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Thanks to all for sharing your resources! Carla, I'm very hopeful that we can coordinate a larger discussion about this topic. If not, then I will certainly follow-up with everyone responding here to schedule a more informal session. Serena Serena Simpson Communications Specialist Information ...
Posted By Serena Simpson 11-02-2021 09:32:51 AM
Found In Egroup: IT Communications
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Thanks, Carla! That sounds wonderful. Looking forward to gathering as much insight and input as possible. Serena Serena Simpson Communications Specialist Information Technology Northwestern University serena.simpson@northwestern.edu O: 847.467.7470
Posted By Serena Simpson 11-01-2021 03:07:43 PM
Found In Egroup: IT Service Management
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Thank you, Celisa, I'd love to chat. For a bit more context, at Northwestern, IT Comms does not​ manage knowledge content (though it is accessible from the main IT website, which we do manage). The knowledge base is an external resource that is currently managed by our Service Desk. Our service catalog ...
Posted By Serena Simpson 11-01-2021 02:35:34 PM
Found In Egroup: IT Communications
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Thank you, Kate and Stephanie! I'd love to chat. For a bit more context, at Northwestern, IT Comms does not​ manage knowledge content (though it is accessible from the main IT website, which we do manage). The knowledge base is an external resource that is currently managed by our Service Desk. Our ...
Posted By Serena Simpson 11-01-2021 11:23:31 AM
Found In Egroup: IT Service Management
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Hello, All! I'd love to chat with any of you about your department's management of service catalog and knowledge base content. Has anyone worked through a transition of either or both of these to new systems (specifically, a new ITSM platform)? Does anyone have best practices to share about the ...
Posted By Serena Simpson 11-01-2021 11:03:29 AM
Found In Egroup: IT Communications
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Hello IT Communicators! I'd love to chat with any of you about your department's management of service catalog and knowledge base content. Has anyone worked through a transition of either or both of these to new systems (specifically, a new ITSM platform)? Does anyone have best practices to share ...