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Charlie Kulins

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Posted By Charlie Kulins 05-16-2022 01:53:49 PM
Found In Egroup: IT Support Services
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Andrea, That is so true, we have reduced operating hours AND reduced total # of staff to try to keep within budget. ​ It is quite a balancing act. CK ------------------------------ Charlie Kulins Adelphi University Manager of Customer Experience Garden City NY ------------------------------
Posted By Charlie Kulins 05-16-2022 10:18:56 AM
Found In Egroup: IT Support Services
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Our student employees start at the New York minimum wage of $15.00. there is an annual performance assessment and there is opportunity to become a lead student that come with additional increases. CK ------------------------------ Charlie Kulins Adelphi University Manager of Customer Experience ...
Posted By Charlie Kulins 05-10-2022 11:58:16 AM
Found In Egroup: CIO
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Mur, Ironically, although IT deployed the chat bot service, we have the least amount of understandings loaded at this time. We started it up on our page to get it tuned up and ready for prime time when it goes live on the main Adelphi site. Only real issue we have seen is the users :-o When conversing ...
Posted By Charlie Kulins 05-10-2022 09:45:13 AM
Found In Egroup: CIO
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Adelphi University implemented The Mainstay Chatbot in January of 2022. Her name is Adele - you can ask her questions here https://www.adelphi.edu/it/ We went with Mainstay (formerly Admithub) due to their extensive experience in the higher ed space and the product was prepopulated with many applicable ...
Posted By Charlie Kulins 02-01-2022 01:08:24 PM
Found In Egroup: IT Support Services
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for help desk tech support we use Bomgar - the best for any remote device administration Our faculty support center switched and uses ZOOM so they have audio and video and there is a desktop control feature that works great for them. For student lab software virtualization we went with Apporto last ...
Posted By Charlie Kulins 12-10-2021 12:46:13 PM
Found In Egroup: IT Support Services
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Hi all, I am kind of surprised how many universities have outsourced their tier 1 helpdesk. I manage the IT helpdesk at Adelphi University and I could never imagine a 3rd party being able to provide the level of support we do now. Even if a 3rd party could, it takes away the opportunity for the experiential ...
Posted By Charlie Kulins 12-06-2021 12:51:21 PM
Found In Egroup: IT Support Services
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Sarah, Adelphi university is in the final stages of rolling out a mainstay chatbot. we plan on using it for admission, registrar, student financial services, IT tech support, Library, Student services, and at least one academic college. Our biggest challenge is that we have used Livezilla Live Chat ...
Posted By Charlie Kulins 12-03-2021 12:57:55 PM
Found In Egroup: IT Service Management
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Wow - thank you all for sharing your process and documentation. We have a long way to go traveling on the road to service design maturity CK
Posted By Charlie Kulins 11-01-2021 12:36:53 PM
Found In Egroup: CIO
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Hi, The Adelphi students must first register the devices via MAC id annually and are allowed up to 4 devices each. see - Game Consoles and Other Connected Devices Charlie Kulins Manager of Customer Experience ckulins@adelphi.edu / adelphi.edu / 516.877.4322 SWL, Room 213. One South Avenue. Garden ...
Posted By Charlie Kulins 10-21-2021 04:12:30 PM
Found In Egroup: CIO
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Second for Apporto. Adelphi launched the virtual lab portal this semester and it is going very well so far. Charlie Kulins Manager of Customer Experience ckulins@adelphi.edu / adelphi.edu / 516.877.4322 SWL, Room 213. One South Avenue. Garden City, NY 11530
Posted By Charlie Kulins 10-19-2021 05:48:48 PM
Found In Egroup: IT Support Services
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For our helpdesk 1:1 assist we use Google Appointment slots. but our student staff are already staffing the help desk. Then if someone books an appointment it is handled by one of the staff that is scheduled. Our learning and writing center uses https://mywconline.com/ that has a lot more bells and ...
Posted By Charlie Kulins 09-14-2021 11:10:19 AM
Found In Egroup: IT Communications
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+1 on request to preserve the [ITCOMM] style tagging. will have to update all local filter rules. This thread was totally labeled wrong in my inbox. Thanks for the notes about email settings to get back to digest format. CK Charlie Kulins Manager of Customer Experience ckulins@adelphi.edu / ...