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Will Schultze

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Posted By Will Schultze 04-29-2022 07:15:00 AM
Found In Egroup: IT Service Management
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Hi JJ, Cornell's central IT org uses the attached template for its practice docs. Best, Will Will Schultze ITSM Specialist Cornell Information Technologies 607-255-4557
Posted By Will Schultze 03-30-2022 04:25:00 AM
Found In Egroup: IT Service Management
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Cornell's central IT change management documentation attached, last revised May '21. ------------------------------ Will Schultze IT Service Management Specialist Cornell University ------------------------------
Posted By Will Schultze 03-30-2022 04:24:35 AM
Found In Library: IT Service Management (ITSM)
Posted By Will Schultze 03-27-2022 06:24:18 AM
Found In Egroup: IT Service Management
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Our role definitions https://it.cornell.edu/it-service-management/introduction-service-roles Service Owners are generally directors. Service Offering Managers (our term is Service Delivery Manager) are people managers or above. Product Managers (our term is Technical Lead) can be anyone, including ...