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Andrea Tanner

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Posted By Andrea Tanner 06-01-2022 06:03:00 AM
Found In Egroup: IT Support Services
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Hi Ab, I attached our computer lab survey questions from Fall 2018 and again this past Spring 2022, which is a few years after the launch of our Virtual Computer Lab (VCL). We have been conducting some form of a student lab survey annually for 8-10 years. I thought it might be helpful for you to see ...
Posted By Andrea Tanner 06-01-2022 06:02:35 AM
Found In Library: IT Support Services
Posted By Andrea Tanner 05-26-2022 07:01:57 AM
Found In Egroup: IT Service Management
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Warm Greetings Everyone, Please join us for one of our monthly ITSM open houses this Friday May 27 at 4pm EDT (3pm CDT, 2pm MDT, 1pm PDT, 10am HST). I will facilitate the discussion for Bob Black this month! Please use this link to join the Zoom Meeting (please note the new link): https://morganst ...
Posted By Andrea Tanner 05-16-2022 01:49:14 PM
Found In Egroup: IT Support Services
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Hello, There was a large period of time over the pandemic where we were not hiring student workers. We paid minimum wage before and at the very beginning (when we had student workers) which was somewhere between $11-12 an hour. Today the state min. wage is $12.50. After a period of time without student ...
Posted By Andrea Tanner 05-13-2022 05:56:42 AM
Found In Egroup: Cybersecurity
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Happy Friday everyone, At Morgan State we also do not offer AV products to our students, faculty, or staff. I am not aware that we ever have provided that service. Andrea Tanner, M.S.pronouns: she/her Director of Client Services andrea.tanner@morgan.edu (443) 885-4445
Posted By Andrea Tanner 05-12-2022 07:54:33 AM
Found In Egroup: CIO
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Hello, Here are the answers for Morgan State about alumni accounts: Do provide email accounts to students after they leave your institution? Yes, as long as they have graduated. Our Alumni office manages these accounts. We help as needed to initially provision them. Do they keep their accounts or do ...
Posted By Andrea Tanner 05-05-2022 09:52:39 AM
Found In Egroup: IT Support Services
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Hello, Our faculty can use Wepa if they would like but they have to pay to print just like the students do. I suspect most of the time the faculty use departmental printers instead. Andrea Tanner, M.S.pronouns: she/her Director of Client Services andrea.tanner@morgan.edu (443) 885-4445
Posted By Andrea Tanner 05-04-2022 07:19:07 AM
Found In Egroup: IT Support Services
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Hello, We also have transitioned to Wepa for our student printing system. When we used Papercut, our students had like 150 or 200 pages of free print credit we provided. I can't recall if we charged students after the "free" printing credits were depleted but I think we just increased them if they called ...
Posted By Andrea Tanner 04-14-2022 07:32:38 AM
Found In Egroup: CIO
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Hello everyone, We also are using PortalGuard at Morgan State University and are happy with it! ------------------------------ Andrea Tanner andrea.tanner@morgan.edu Director of Client Services Morgan State University Baltimore, MD ------------------------------
Posted By Andrea Tanner 04-06-2022 05:29:06 AM
Found In Egroup: IT Support Services
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Hi Jon, Here are the answers for Morgan State University: Do you require all grant related IT purchases go through your office for review and purchase? No. We don't even require general fund purchase to go through our offices. It is a wild west, quite frankly, and we get called in to do a lot of magic ...
Posted By Andrea Tanner 03-07-2022 10:02:32 AM
Found In Egroup: IT Service Management
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Great topic, Lucas! 1. Do you assign tickets to student employees? Yes. However, our student workers have slowly graduated throughout the pandemic and we have not replaced them. We plan to hire student workers again shortly. 2. Do you have student employees help with queue management processes? Triage, ...
Posted By Andrea Tanner 03-02-2022 05:41:44 AM
Found In Egroup: IT Support Services
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Hello Robert, We had a similar problem. I think that if you can leverage the KB inside of your existing ITSM tool, you will set yourself up for success. The main reason being once logical place that both technicians and users can leverage the KB articles to manage incidents and service requests. We ...
Posted By Andrea Tanner 02-28-2022 10:35:13 AM
Found In Egroup: IT Service Management
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Hello, Carla--Thank you so much for sharing your charter. Thanks to Lucas, too, for creating a template we can all work from. :) Carla--I am curious specifically about who is on your ITSM Advisory Group. I saw the names listed inside the charter but it was not clear to me what departments they are ...
Posted By Andrea Tanner 02-18-2022 06:31:15 AM
Found In Egroup: Cybersecurity
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Hello, To answer Timothy's question about secure way to send sensitive information: What do you use at your institutions for this purpose?We use Virtru at https://www.virtru.com/ What are the benefits of your chosen solution? One benefit I have found is the product is very easy to install and use on ...
Posted By Andrea Tanner 02-10-2022 09:13:00 AM
Found In Egroup: Developing and Executing Data Strategy
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Hello everyone, My name is Andrea Tanner and I have been a lurker on this list for several years in my past 3 roles at different universities and colleges. I am in my current role at Morgan State as of January. :) 1) What is a major challenge you are facing in your work right now? I've worked in ...
Posted By Andrea Tanner 02-09-2022 10:54:48 AM
Found In Egroup: IT Communications
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Hello everyone, Morgan State University's D.I.T. is hiring an IT Communications Manager. This is a new position for our division. The incumbent will help us develop and manage communications through a variety of platforms to university stakeholders including, but not limited to: planned/unplanned outages, ...