Profile

Alex Chrystal

Edit My Profile


My Content

1 to 2 of 2 total
Posted By Alex Chrystal 03-31-2022 01:53:01 PM
Found In Egroup: IT Communications
\ view thread
Hello All, We are in the process of improving our IT change management processes to better reflect ITIL. I was curious if there are any best practices/resources folks would be willing to share on communication re: major, moderate, minor, routine, and emergency changes. Thank you, Alex Chrystal ...
Posted By Alex Chrystal 11-01-2021 04:45:52 PM
Found In Egroup: IT Communications
\ view thread
Hello, I, too, would be interested in participating in a call or meeting. We just finished a project to review, revise, and migrate all content from our old website into knowledge base articles within our ITSM. My team manages the KB but we are still working to refine the SME/author management process ...