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Scott Kodai

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Posted By Scott Kodai 03-02-2022 06:12:13 PM
Found In Egroup: IT Support Services
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Hello, I'm wondering if any of you have considered the difference between "documentation" and "knowledge base articles" as outlined in this article: https://dzone.com/articles/product-documentation-vs-knowledge-base-1? We are using TeamDynamix for our ITSM tool (including the KB), and it will work ...
Posted By Scott Kodai 02-23-2022 11:26:44 AM
Found In Egroup: IT Service Management
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From: Bob Black via EDUCAUSE Connect Sent: Wednesday, February 23, 2022 2:36:03 PM To: Scott Kodai Subject: ITSM : January Virtual Open House this Friday at 4 pm ET Hello all, Our February virtual open houses takes place again this Friday at 4 pm ET via zoom: https://miamioh.zoom.us/j/84359900987 ...
Posted By Scott Kodai 11-23-2021 05:33:43 PM
Found In Egroup: IT Support Services
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I would be interested in participating in the call (if I can squeeze it into my schedule!). Thanks