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For those using Black Belt Help or Buchanan Technologies – will they interface with your ticketing system in some way? We use ZenDesk. Was curious whether these services will directly enter tickets into your campus ticketing system or enter them in via sending an email etc...? Bruce Heldman Senior ...

Is anyone outsourcing the answering of your Technology Help Desk phone(s) to a 3rd party? If so who are you using and how is that going? Thank you? ------------------------------ Bruce Heldman Senior Director, Technology Infrastructure & Support Queens University of Charlotte -------------------- ...