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Mitchell Pautz

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REMINDER ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-29-2022 08:04:25 AM
Found In Egroup: IT Support Services \ view thread
Dear Colleagues, Just a friendly reminder if you missed the announcement for this highly anticipated event. The service catalog/portal continues to be a hot topic so you won't want to miss this event. Please use the link below to join the webinar: https://usc.zoom.us/j/99167346391?pwd=NjRrN ...

REMINDER ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-29-2022 08:04:24 AM
Found In Egroup: User Experience and Service Design Practice \ view thread
Dear Colleagues, Just a friendly reminder if you missed the announcement for this highly anticipated event. The service catalog/portal continues to be a hot topic so you won't want to miss this event. Please use the link below to join the webinar: https://usc.zoom.us/j/99167346391?pwd=NjRrN ...

REMINDER ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-29-2022 08:04:23 AM
Found In Egroup: Project Management \ view thread
Dear Colleagues, Just a friendly reminder if you missed the announcement for this highly anticipated event. The service catalog/portal continues to be a hot topic so you won't want to miss this event. Please use the link below to join the webinar: https://usc.zoom.us/j/99167346391?pwd=NjRrN ...

REMINDER ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-29-2022 08:04:22 AM
Found In Egroup: IT Communications \ view thread
Dear Colleagues, Just a friendly reminder if you missed the announcement for this highly anticipated event. The service catalog/portal continues to be a hot topic so you won't want to miss this event. Please use the link below to join the webinar: https://usc.zoom.us/j/99167346391?pwd=NjRrN ...

REMINDER ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-29-2022 07:27:19 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues, Just a friendly reminder if you missed the announcement for this highly anticipated event. The service catalog/portal continues to be a hot topic so you won't want to miss this event. Please use the link below to join the webinar: https://usc.zoom.us/j/99167346391?pwd=NjRrN ...

Recording now available - ITSM/UX-SD event on 9/26: Design Thinking Applied in Higher Education

Posted By Mitchell Pautz 09-29-2022 07:22:59 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. The recording and other resources from the Design Thinking session are now available on the EDUCAUSE ITSM CG web site; https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.ehc0rtfbr4ov To view upcoming and past events visit our website; h ...

Recording now available - ITSM/UX-SD event on 9/26: Design Thinking Applied in Higher Education

Posted By Mitchell Pautz 09-29-2022 07:22:58 AM
Found In Egroup: User Experience and Service Design Practice \ view thread
Dear Colleagues. The recording and other resources from the Design Thinking session are now available on the EDUCAUSE ITSM CG web site; https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.ehc0rtfbr4ov To view upcoming and past events visit our website; h ...

Quick Poll: ITSM staff titles and position grade titles

Posted By Mitchell Pautz 09-28-2022 02:40:09 PM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Please take a moment to participate in a two-question survey on ITSM job titles and position grade titles. Link to Poll I will leave the poll open until next Friday (10/7). Survey results will be shared. Thank you for your participation. ------------------------------ Mitchell ...

ITSM Open House - West Coast Edition (Wednesday 9/28 @12pm PDT)

Posted By Mitchell Pautz 09-26-2022 09:02:57 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Please join us for the monthly west coast edition of the ITSM open house this Wednesday at 12pm PDT via Zoom usc.zoom.us/j/93802745029 Meeting ID: 938 0274 5029 There is no official agenda for these sessions; it's an open forum to discuss all things service management (and some ...

TIME CORRECTION-FINAL REMINDER-ITSM and UX/SD CGs presents: Design Thinking Applied in Higher Education - 9/26

Posted By Mitchell Pautz 09-23-2022 06:30:24 AM
Found In Egroup: User Experience and Service Design Practice \ view thread
CORRECTION: Event takes place on 9/26 @2pm ET / 11am PT. Sorry for any confusion. From: Mitchell Pautz Sent: Friday, September 23, 2022 5:27 AM To: EDUCAUSE-ITSM@ConnectedCommunity.org; EDUCAUSE-UX@ConnectedCommunity.org Subject: FINAL REMINDER-ITSM and UX/SD CGs presents: Design Thinking ...

TIME CORRECTION-FINAL REMINDER-ITSM and UX/SD CGs presents: Design Thinking Applied in Higher Education - 9/26

Posted By Mitchell Pautz 09-23-2022 06:30:24 AM
Found In Egroup: IT Service Management \ view thread
CORRECTION: Event takes place on 9/26 @2pm ET / 11am PT. Sorry for any confusion. From: Mitchell Pautz Sent: Friday, September 23, 2022 5:27 AM To: EDUCAUSE-ITSM@ConnectedCommunity.org; EDUCAUSE-UX@ConnectedCommunity.org Subject: FINAL REMINDER-ITSM and UX/SD CGs presents: Design Thinking ...

FINAL REMINDER-ITSM and UX/SD CGs presents: Design Thinking Applied in Higher Education - 9/26

Posted By Mitchell Pautz 09-23-2022 06:27:29 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. A final reminder to join us on Monday 9/26 1pm ET / 11am PT for our 90 minute webinar on Design Thinking Applied in Higher Ed. We can't wait to see you! Also, if you are planning on attending the EDUCAUSE conference it is not too late to sign up for the design thinking preconference ...

FINAL REMINDER-ITSM and UX/SD CGs presents: Design Thinking Applied in Higher Education - 9/26

Posted By Mitchell Pautz 09-23-2022 06:27:29 AM
Found In Egroup: User Experience and Service Design Practice \ view thread
Dear Colleagues. A final reminder to join us on Monday 9/26 1pm ET / 11am PT for our 90 minute webinar on Design Thinking Applied in Higher Ed. We can't wait to see you! Also, if you are planning on attending the EDUCAUSE conference it is not too late to sign up for the design thinking preconference ...

RE: ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-20-2022 07:12:16 AM
Found In Egroup: IT Service Management \ view thread
Hi Staci The session will be recorded and posted to the ITSM CG website within 5 business days. To view upcoming events and to view recordings from all of our past events visit; https://sites.google.com/educause.edu/educause-cg-webpages/itsm https://sites.google.com/educause.edu/educause-cg-webpa ...

REMINDER-ITSM and UX/SD CGs presents: Design Thinking Applied in Higher Education - 9/26

Posted By Mitchell Pautz 09-20-2022 07:03:51 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. A friendly reminder that we are less than one week away from this exciting and educational 90 minute session on Design Thinking Applied in Higher Ed. Also, if you're planning on attending the EDUCAUSE conference in October it is not too late to sign up for the Applying Design Thinking ...

REMINDER-ITSM and UX/SD CGs presents: Design Thinking Applied in Higher Education - 9/26

Posted By Mitchell Pautz 09-20-2022 07:03:50 AM
Found In Egroup: User Experience and Service Design Practice \ view thread
Dear Colleagues. A friendly reminder that we are less than one week away from this exciting and educational 90 minute session on Design Thinking Applied in Higher Ed. Also, if you're planning on attending the EDUCAUSE conference in October it is not too late to sign up for the Applying Design Thinking ...

ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-19-2022 07:19:47 AM
Found In Egroup: Project Management \ view thread
Dear Colleagues. I am pleased to announce our next exciting webinar will be on the always popular topic of the service catalog. Our presenter Phyllis Drucker is considered one of the top experts on service catalog and portal implementations. In this session she will share some tips and best practices ...

ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-19-2022 07:19:47 AM
Found In Egroup: User Experience and Service Design Practice \ view thread
Dear Colleagues. I am pleased to announce our next exciting webinar will be on the always popular topic of the service catalog. Our presenter Phyllis Drucker is considered one of the top experts on service catalog and portal implementations. In this session she will share some tips and best practices ...

ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-19-2022 07:19:46 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. I am pleased to announce our next exciting webinar will be on the always popular topic of the service catalog. Our presenter Phyllis Drucker is considered one of the top experts on service catalog and portal implementations. In this session she will share some tips and best practices ...

ITSM CG Presents: Bridging the Service Portal Experience Gap on 10/6 @10am PDT

Posted By Mitchell Pautz 09-19-2022 07:19:46 AM
Found In Egroup: IT Communications \ view thread
Dear Colleagues. I am pleased to announce our next exciting webinar will be on the always popular topic of the service catalog. Our presenter Phyllis Drucker is considered one of the top experts on service catalog and portal implementations. In this session she will share some tips and best practices ...