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Mitchell Pautz

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RE: Service Design

Posted By Mitchell Pautz Dec 1, 2021 8:05 PM
Found In Egroup: IT Service Management \ view thread
Hi Chrissie, et all. Attachments are stored in the "Library". Click on the Library tab to access all of the attached files. I just discovered that this platform saves the attachments to the library section. Guess I need to watch the training video :)

RE: Service Design

Posted By Mitchell Pautz Dec 1, 2021 10:48 AM
Found In Egroup: IT Service Management \ view thread
Incidentally, some of us from the PMCG and here have partnered with EDUCAUSE to develop a service transition document. We are hoping for a release in Q1 2022. Shout out to @Mark Katsouros who is one of my partner's in crime. Stay tune for more information and possible early preview. ​

ITSM tool kit - Submit your artifact

Posted By Mitchell Pautz Dec 1, 2021 9:51 AM
Found In Egroup: IT Service Management \ view thread
Good morning Colleagues First, I want to thank @David Robertson for sharing his Service Design Package. It is the free exchange of ideas and templates that really helps us provide value to each other. The ITSM steering committee has attempted to collect and make available other resources that have been ...

RE: ITAM ZOOM Call

Posted By Mitchell Pautz Nov 30, 2021 2:02 PM
Found In Egroup: IT Service Management \ view thread
Hi Chrissie. Looking forward to the conversation despite it being 7am on the west coast :) Best

ITSM and IT communications CG - Service Catalog and Knowledge Content Open Call - One week away!

Posted By Mitchell Pautz Nov 30, 2021 10:42 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Just a friendly reminder that in one week we will be hosting a joint event with the IT Communications CG. We are excited about this collaboration and shared interest in the service catalog and knowledge management. We will be discussing these topics and anything else that come up! ...

ITSM/ITCOMM joint discussion - 12/7 @3pm ET

Posted By Mitchell Pautz Nov 23, 2021 3:35 PM
Found In Community: IT Service Management Events
Topic: ITSM/ITCOMM joint discussion Time: Dec 7, 2021, 03:00 PM Eastern Time (US and Canada) Join Zoom Meeting https://educause.zoom.us/j/95783204460?pwd=WDEwWXVhYWR5MmpGcjZLcWF5WHhlQT09 Meeting ID: 957 8320 4460 Passcode: 288949 One tap mobile +12532158782,,95783204460#,,,,*288949# ...

RE: ITSM web site - Survey page added

Posted By Mitchell Pautz Nov 22, 2021 8:55 AM
Found In Egroup: IT Service Management \ view thread
Hi Jim, et all. Should be okay now. Thanks for letting me know. Mitch

ITSM web site - Survey page added

Posted By Mitchell Pautz Nov 22, 2021 8:35 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues As promised I am sharing the ITSM tool survey results. In addition to this survey report, you will find links to some past survey results all in one convenient location. Thank you to those that took the time to complete the survey. I hope you and yours have a safe holiday break. ...

Save the date (12/7) - Service Catalog and Knowledge Content Open Call

Posted By Mitchell Pautz Nov 19, 2021 9:54 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Inspired by recent discussions on the ITCOMM CG discussion board about Transitioning (and Managing) Service Catalog and Knowledge Content, ITCOMM CG and ITSM CG are hosting an open discussion on Dec 7 from 3-4 p.m. Eastern. We hope that this session will be a launching pad for future ...

RE: ITAM

Posted By Mitchell Pautz Nov 19, 2021 8:48 AM
Found In Egroup: IT Support Services \ view thread
Hi. We are not a TD (TDX?) shop but could participate from a practice perspective. (mpautz@usc.edu)

ITSM tool feedback survey

Posted By Mitchell Pautz Nov 18, 2021 10:01 AM
Found In Egroup: IT Service Management \ view thread
Good morning list. Love them or hate them surveys are one way to collect feedback. I am interested to know if you use surveys to understand ITSM tool pain points, challenges, areas of improvement, and delight. I am gearing this survey to IT workers, fulfillers, agents, etc (not to customers). The scope ...

Recording now available - Nov 17: Wrangling the Wild West of IT - University of Minnesota Technology Portfolio

Posted By Mitchell Pautz Nov 17, 2021 5:44 PM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. My thanks to Larry and Christina for giving a wonderful presentation. Anyone that is in charge of the service or product portfolio should definitely check this one out. Here is the link to the recording and presentation. https://sites.google.com/educause.edu/educause-cg-webpage ...

Happening now - "Building Atlas: Advancing a Strategy of Integration & Collaboration in a Distributed IT Environment"

Posted By Mitchell Pautz Nov 17, 2021 2:04 PM
Found In Egroup: IT Service Management \ view thread
Hi everyone. Just a quick note that the event is happening now. Here is the link https://usc.zoom.us/j/96180814099?pwd=ZlgvTjNqbnNqdlpnNTJJc2oxMU9vUT09 ------------------------------ Mitch Pautz USC ------------------------------

Happening now - "Building Atlas: Advancing a Strategy of Integration & Collaboration in a Distributed IT Environment"

Posted By Mitchell Pautz Nov 17, 2021 2:02 PM
Found In Egroup: User Experience and Service Design Practice \ view thread
Hi everyone. Just a quick note that the event is happening now. Here is the link https://usc.zoom.us/j/96180814099?pwd=ZlgvTjNqbnNqdlpnNTJJc2oxMU9vUT09

Design Thinking and ITSM

Posted By Mitchell Pautz Nov 17, 2021 8:54 AM
Found In Egroup: User Experience and Service Design Practice \ view thread
Dear list. I am reaching out to this community with an opportunity to collaborate with me and some of my colleagues over in the ITSM community. A trending topic in our community is employee/customer experience (Gartner wrote an article recently). We design services and products to work as expected ...

RE: ITSM Tool

Posted By Mitchell Pautz Nov 16, 2021 1:31 PM
Found In Egroup: User Experience and Service Design Practice \ view thread
Here is from a recent survey

Tomorrow: ITSM CG presents: Building Atlas - Advancing a Strategy of Integration & Collaboration in a Distributed IT Environment (11/17)

Posted By Mitchell Pautz Nov 16, 2021 10:37 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Here is the link to tomorrow's event. Please use the link to join the event. Hi there, You are invited to a Zoom webinar. When: Nov 17, 2021 11:00 AM Pacific Time (US and Canada) Topic: ITSM community group event: Building Atlas - Advancing a Strategy of Integration & Collaboration ...

Recording now available - Nov 9: ITSM Tool Two Decades of Lessons Learned

Posted By Mitchell Pautz Nov 11, 2021 10:19 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Thank you for attending the event. Here is the link to the recording and presentation deck. Be on the lookout for the ITSM tool survey report coming soon. https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events?authuser=0#h.41yr6n5v820 ------------------------------ ...

RE: ITSM site and archive

Posted By Mitchell Pautz Nov 10, 2021 5:22 PM
Found In Egroup: IT Service Management \ view thread
Hi Karen. We most certainly do :) https://sites.google.com/educause.edu/educause-cg-webpages/itsm

Reminder: ITSM CG presents: Building Atlas - Advancing a Strategy of Integration & Collaboration in a Distributed IT Environment (11/17)

Posted By Mitchell Pautz Nov 10, 2021 1:02 PM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Reaching out with another friendly reminder to mark your calendars for this event happening in one week (11/17 @11am PDT / 2pm EDT). The zoom link will be sent out in another email at least 24 hours in advance. You are invited to a Zoom meeting. When: November 17 , 2020 11:00 ...