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Mitchell Pautz

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RE: Change Management - Multiple CABs

Posted By Mitchell Pautz 06-30-2022 09:51:47 AM
Found In Egroup: IT Service Management \ view thread
Hi Susan ITIL never intended CAB to be a single monolithic approval board for all changes. The idea of local CABs (really could be an individual or small group that provides local authority) that review and approves changes is a best practice. Where approval sits is a matter of risk and impact and of ...

ITSM CG presents: Humanizing IT - Value Streams and value stream mapping workshop on 7/21 (90 minute event)

Posted By Mitchell Pautz 06-30-2022 06:49:30 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues It is with great pleasure to announce that as a result of your feedback, Katrina Macdermid has agreed to a follow-up session. This event will build on the concept of value stream mapping by following real students as they attempt to connect to their Wi-Fi network. This workshop style ...

Recording now available - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-29-2022 02:44:32 PM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. What an amazing presentation and follow on discussion that happened at the ITSM open house which Alan was kind enough to attend. As promised here is link to the recording, presentation and other artifacts. https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-eve ...

Recording now available - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-29-2022 02:29:33 PM
Found In Egroup: Business Relationship Management Community \ view thread
Dear Colleagues. What an amazing presentation and follow on discussion that happened at the ITSM open house which Alan was kind enough to attend. As promised here is link to the recording, presentation and other artifacts. https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-eve ...

Recording now available - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-29-2022 02:29:32 PM
Found In Egroup: IT Communications \ view thread
Dear Colleagues. What an amazing presentation and follow on discussion that happened at the ITSM open house which Alan was kind enough to attend. As promised here is link to the recording, presentation and other artifacts. https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-eve ...

Recording now available - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-29-2022 02:29:32 PM
Found In Egroup: Project Management \ view thread
Dear Colleagues. What an amazing presentation and follow on discussion that happened at the ITSM open house which Alan was kind enough to attend. As promised here is link to the recording, presentation and other artifacts. https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-eve ...

Recording now available - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-29-2022 02:29:31 PM
Found In Egroup: IT Support Services \ view thread
Dear Colleagues. What an amazing presentation and follow on discussion that happened at the ITSM open house which Alan was kind enough to attend. As promised here is link to the recording, presentation and other artifacts. https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-eve ...

RE: FINAL REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-28-2022 09:57:09 AM
Found In Egroup: Project Management \ view thread
Hi Krista et all. You can catch the recording and all past event recording at https://sites.google.com/educause.edu/educause-cg-webpages/itsm/itsm-events Thanks Mitch

FINAL REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-28-2022 06:46:34 AM
Found In Egroup: Business Relationship Management Community \ view thread
Dear Colleagues. Join us tomorrow (6/29 @11am PT / 2pm ET) for this not to be missed webinar on Experience Management and XLAs brought to you by Alan Nance co-founder of XLACollab. I am excited and I hope you are too. Use the link below to catch the event. https://usc.zoom.us/j/91546494380?pw ...

FINAL REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-28-2022 06:46:33 AM
Found In Egroup: Project Management \ view thread
Dear Colleagues. Join us tomorrow (6/29 @11am PT / 2pm ET) for this not to be missed webinar on Experience Management and XLAs brought to you by Alan Nance co-founder of XLACollab. I am excited and I hope you are too. Use the link below to catch the event. https://usc.zoom.us/j/91546494380?pw ...

FINAL REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-28-2022 06:46:32 AM
Found In Egroup: IT Communications \ view thread
Dear Colleagues. Join us tomorrow (6/29 @11am PT / 2pm ET) for this not to be missed webinar on Experience Management and XLAs brought to you by Alan Nance co-founder of XLACollab. I am excited and I hope you are too. Use the link below to catch the event. https://usc.zoom.us/j/91546494380?pw ...

FINAL REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-28-2022 06:46:31 AM
Found In Egroup: IT Support Services \ view thread
Dear Colleagues. Join us tomorrow (6/29 @11am PT / 2pm ET) for this not to be missed webinar on Experience Management and XLAs brought to you by Alan Nance co-founder of XLACollab. I am excited and I hope you are too. Use the link below to catch the event. https://usc.zoom.us/j/91546494380?pw ...

FINAL REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-28-2022 06:46:30 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. Join us tomorrow (6/29 @11am PT / 2pm ET) for this not to be missed webinar on Experience Management and XLAs brought to you by Alan Nance co-founder of XLACollab. I am excited and I hope you are too. Use the link below to catch the event. https://usc.zoom.us/j/91546494380?pw ...

June ITSM Open House - West Coast Edition 6/29 @12pm PDT

Posted By Mitchell Pautz 06-27-2022 06:34:32 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues Please join us for the monthly west coast edition of the ITSM open house this Wednesday at 12pn PDT via zoom usc.zoom.us/j/93802745029 Meeting ID: 938 0274 5029 There is no official agenda for these sessions; it's an open forum to discuss all things service management (and some ...

REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-22-2022 07:14:09 AM
Found In Egroup: Business Relationship Management Community \ view thread
Dear Colleagues. A friendly reminder our event on the hot topic of "Experience management" is just a week away. If you have been curious about what XLAs are and how they are different from SLAs this event is for you. I encourage you to add this event to your calendar today. You are invited to ...

REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-22-2022 07:14:08 AM
Found In Egroup: Project Management \ view thread
Dear Colleagues. A friendly reminder our event on the hot topic of "Experience management" is just a week away. If you have been curious about what XLAs are and how they are different from SLAs this event is for you. I encourage you to add this event to your calendar today. You are invited to ...

REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-22-2022 07:14:07 AM
Found In Egroup: IT Support Services \ view thread
Dear Colleagues. A friendly reminder our event on the hot topic of "Experience management" is just a week away. If you have been curious about what XLAs are and how they are different from SLAs this event is for you. I encourage you to add this event to your calendar today. You are invited to ...

REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-22-2022 07:14:07 AM
Found In Egroup: IT Communications \ view thread
Dear Colleagues. A friendly reminder our event on the hot topic of "Experience management" is just a week away. If you have been curious about what XLAs are and how they are different from SLAs this event is for you. I encourage you to add this event to your calendar today. You are invited to ...

REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-22-2022 07:14:06 AM
Found In Egroup: IT Service Management \ view thread
Dear Colleagues. A friendly reminder our event on the hot topic of "Experience management" is just a week away. If you have been curious about what XLAs are and how they are different from SLAs this event is for you. I encourage you to add this event to your calendar today. You are invited to ...

REMINDER - ITSM Event on 6/29: The Rise of The Experience Economy and what it means for IT Services

Posted By Mitchell Pautz 06-14-2022 09:35:15 AM
Found In Egroup: Business Relationship Management Community \ view thread
Dear Colleagues. Just a friendly reminder that in just a little over two week this NOT to be missed event is happening. Add this event to your calendar today! I know I say this often, but this time I am really excited to be able offer you the opportunity to learn about experience management and ...