User Experience and Service Design Practice

Pre-Event Information

Date: Friday April 17, 2026

Time: 10 - 11am Pacific

Location: Zoom - RSVP to receive the Zoom link or visit the Connect Event page

Presenter: Tess Diver, Assistant Vice President User Experience, Southern New Hampshire University

Topic

Join us on Friday, April 17th 2026 at 10am PT (1pm ET) for our CG’s first virtual meeting where we’ll review the results of the EDUCAUSE UX & SD Community Survey that we sent out in January. 

Join us to review and discuss what we learned about UX and SD at our peer institutions, as well as which topics surfaced for future professional development and events for our CG! 

A huge thanks to Tess Diver, Assistant Vice President of User Experience from Southern New Hampshire University, and Advisory Board member for our CG who has been leading the work to create, analyze and now present this important survey!

Post-Event Information

Link to PPT: 

• UX_Service Design in Higher Ed_Trends Shaping Our Communitys Work_ Learning_final_4.17.26.pdf

Link to Zoom Recording of Presentation: 

• Recording Apr 17 - Trends Shaping Our Community.mp4

Link to Zoom Transcript:

• Transcript Apr 17 - Trends Shaping Our Community - PUBLIC.txt