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Add another vote for KACE! We have been using 5+ years after a long, long road with SCCM that led us to a need for something easier to use. ------------------------------ Chris Steele Associate Director of IT Angelo State University ------------------------------

We are using Nagios Core and have been for YEARS but now we are making the switch to Nagios XI. Looking to see if anyone else has made that jump to get any insight. ------------------------------ Chris Steele Associate Director of IT Angelo State University ------------------------------

We are replacing an existing online tracking system for Lost & Found items on campus and we would like to see if there are others out there that have been through the same process and may have some guidance to offer. What system is your institution using for Lost & Found tracking? Is this a service ...

We also use Blackboard for Tier 1 helpdesk support. We do only use the service after normal hour for our on-site Service Center. Like any partnership there is work involved to make it successful and we have regular meetings with them to review opportunities for improvement, metrics and info that is mutually ...

We process Emergency Changes PIR the same as we do other changes on a weekly basis. We ask for the same info on all changes see first screenshot. We also review any major outages as part of the CAB process on a weekly basis. (Second Screenshot) that may address some of your PIR questions. ...

We are and have been using EMS for the last 15 years or so. Chris Steele Senior Associate Director of IT – Information Technology Angelo State University Member, Texas Tech University System ASU Station #11020 San Angelo, TX 76909-1020 Phone: (325)486-6204 csteele@angelo.edu

Good morning we are in the process of evaluating our current IT Infrastructure Monitoring Tools. We are primarily using Nagios and have been for about 10 years. Been down the path of evaluating with Gartner and would like to also bounce some ideas off other groups. Including a Qualtrics survey and will ...