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Andy Clark

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RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Andy Clark 04-23-2024 06:18:19 PM
Found In Egroup: IT Service Management \ view thread
I would also like to receive your presentation. Thank you. Sent from my iPhone

RE: Generating Project Ideas

Posted By Andy Clark 03-15-2024 12:19:02 PM
Found In Egroup: Project Management \ view thread
Hello all, I thought I'd answer this interesting topic with what we used to do when I led Syracuse U's PMO 2002 – 2017. When it was time to collect possible projects across the university, our department used to create possibilities to submit to the process. Innovation was one thing we considered ...

RE: seeking guidance to improve Project Health

Posted By Andy Clark 11-10-2023 07:52:28 AM
Found In Egroup: Project Management \ view thread
As most others noted, when we started a PMO at Syracuse, we began with RYG. As we matured, we supplemented or revised that to provide refined information that sponsors and others requested at project review and other meetings. We also provided links in the RYG reports to deeper information. This is ...

RE: End-user self-scheduling help desk session

Posted By Andy Clark 07-12-2023 07:45:50 AM
Found In Egroup: IT Service Management \ view thread
Hi JJ - thanks for the speedy reply and information about calendly and bookings. I believe we have / are starting to use both also. Any information about your roll-out and process associated with use would be helpful. Thanks again, Andy ------------------------------ Andrew J. Clark (Mr./he/him/his) ...

RE: End-user self-scheduling help desk session

Posted By Andy Clark 07-12-2023 07:44:06 AM
Found In Egroup: IT Service Management \ view thread
Hi Alex - thank you for the speedy reply, calendly information and case study link. The case does look helpful. I'm happy to have any other insights you would be willing to provide regarding the process around the use of it and, if you know it, information associated with rolling out calendly at your ...

End-user self-scheduling help desk session

Posted By Andy Clark 07-10-2023 08:00:00 AM
Found In Egroup: IT Service Management \ view thread
Hello all. I hope you are doing well. I am working with a University in their effort to improve their overall IT help experience for end-users. One feature we are investigating adding is providing end-users the ability to self-schedule a help session with an agent. Perhaps something like setting up ...

RE: LinkedIn Learning competitors

Posted By Andy Clark 05-04-2023 07:46:49 AM
Found In Egroup: CIO \ view thread
To add to Rich's helpful thought. My local library also has additional databases, learning opportunities and other things that are available free of charge. Be well, Andy Sent from Mail for Windows

Improving helpdesk maturity and value to end-users

Posted By Andy Clark 04-20-2023 08:05:06 AM
Found In Egroup: CIO \ view thread
Hello all, I am working with a University in their effort to improve their overall IT help experience for end-users. I would like to connect with anyone who has or is doing something similar including outsourcing or insourcing considerations, automation, helpdesk maturity improvements and more. Please ...

RE: KPI's for Helpdesk

Posted By Andy Clark 02-27-2023 09:38:32 AM
Found In Egroup: IT Service Management \ view thread
Although late to this thread, I agree with everyone that it is important and appreciate the many great points and Rich's open sharing of reports. As I continue to learn, I have two questions I would love input about - offlist if you feel appropriate: Would someone please point me to any best practices ...

RE: Who is at the table for strategic planning?

Posted By Andy Clark 02-22-2022 09:22:36 AM
Found In Egroup: IT Strategic Planning \ view thread
All, Happy day everyone. I hope you are all well. Having both participated and led strategy-making efforts (this is how I think a bit more broadly than strategic planning) throughout much of my career, this (set of) questions is both interesting to me and important to answer. When I've led efforts ...