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We don't yet have anything roadmapped for student onboarding specifically; however, we are currently working with TDX to develop an automated employee onboarding flow which will use data from Neogov to create new employee records in our Colleague ERP system. ------------------------------ Bryce Hosseini ...

We're a TDX & iPaaS shop as well and are pretty happy with them on the whole. Their implementation support for the main work management platform was really strong. We're currently doing our nightly user imports via a custom script & a cron job, which we'll likely replace with an iPaaS flow once our move ...

Good morning Sarah, Thanks for putting this together! Would it be possible to record this meeting & share it out afterwards? We have some folks in our org who would love to attend but are unfortunately unavailable at that time. ------------------------------ Bryce Hosseini ITIL Process and Implementation ...

At Central Piedmont, we've already started our ESM journey and are currently working on an overhaul of our service catalog to prepare for further expansion. Our goal is to have a single portal backed by several ticketing applications (one for each "VP Unit" of the college). We'd also love to participate ...

Good morning Jonathan, The general rule of thumb we use for differentiating incidents and service requests is to ask the question, "Is something broken?" If so, regardless of whether the "something" is an entire service or merely an individual workstation, it's an incident (or potentially a major ...

Hi Mackenzie, While much of our IT asset management (especially for more specialized assets such as A/V equipment) is still done on spreadsheets, we've recently started using a tool called Lansweeper to keep track of our many thousands of student, faculty, & staff workstations. As the name implies, ...

Good morning, I wasn't here for our initial implementation of MFA, so I can't say much about what sort of pushback or rollout issues we encountered at that time. I can say that issues are fairly rare and complaints even moreso ; our users tend to have far more trouble with password changes, resets, ...