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Marie DiRuzza

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Posted By Marie DiRuzza 04-30-2024 02:42:00 PM
Found In Egroup: IT Support Services
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I am excited to share an opportunity to join my great team at Mount Holyoke College! Manager of Endpoint Services Are you looking for an engaging opportunity to apply your technical leadership skills to drive excellence in endpoint management? We are actively seeking a diverse pool of applicants for ...
Posted By Marie DiRuzza 09-09-2022 03:02:38 PM
Found In Egroup: IT Support Services
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Hi Robin, We use a custom built System Status page (Drupal-based) for both planned and unplanned outages. Like Jessamyn, we do proactive notifications of planned maintenance using other campus communications channels which point to the site for details - which are posted as comments. During a high impact ...
Posted By Marie DiRuzza 09-02-2022 07:32:59 AM
Found In Egroup: IT Support Services
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Hi Chrissie, We don't do this right now, but there is a group called MetricNet that does benchmarking that can be a good resource for this sort of information. At one point they were doing a benchmarking effort specifically for Higher ed. It looks like you can inquire about industry specific benchmarks ...
Posted By Marie DiRuzza 02-09-2022 04:25:30 PM
Found In Egroup: IT Service Management
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Hi Karen, A few of us had been accepted for a Full-day workshop for the 2020 conference, which went virtual, so the workshop never happened. The next year, we resubmitted and were told only sponsored pre-con events were being offered. I would be happy to hear that the program committee was moving back ...