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Hi Nikki, The University of Illinois has been on TDX since 2021, happy to discuss our experiences! Thanks, Anthony Anthony Marino he/him/his Director, Client Experience Technology Solutions University of Illinois Chicago E: amarino@uic.edu Chat in Teams | Meet with me ...

+1, would appreciate the share. Thanks, Celisa! Anthony Marino he/him/his Director, Client Experience Technology Solutions University of Illinois Chicago E: amarino@uic.edu Chat in Teams | Meet with me 728 W Roosevelt Rd. | 216 RRB, MC 010 | Chicago, IL 60607 it.uic.edu ...

We have a similar setup here. Option 1 in our IT call-tree is for Learning Tech/Classrooms issues, which reaches our Learning Tech-specialized service desk team. If an issue can't be quickly resolved over the phone, we have a team of roaming student employees and the service desk analyst engages them ...