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Anthony Marino

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Posted By Anthony Marino 06-25-2024 09:43:45 AM
Found In Egroup: IT Service Management
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Hi Nikki, The University of Illinois has been on TDX since 2021, happy to discuss our experiences! Thanks, Anthony Anthony Marino he/him/his Director, Client Experience Technology Solutions University of Illinois Chicago E: amarino@uic.edu Chat in Teams | Meet with me ...
Posted By Anthony Marino 04-24-2024 10:16:00 AM
Found In Egroup: IT Service Management
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+1, would appreciate the share. Thanks, Celisa! Anthony Marino he/him/his Director, Client Experience Technology Solutions University of Illinois Chicago E: amarino@uic.edu Chat in Teams | Meet with me 728 W Roosevelt Rd. | 216 RRB, MC 010 | Chicago, IL 60607 it.uic.edu ...
Posted By Anthony Marino 08-05-2022 12:36:00 PM
Found In Egroup: IT Support Services
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We have a similar setup here. Option 1 in our IT call-tree is for Learning Tech/Classrooms issues, which reaches our Learning Tech-specialized service desk team. If an issue can't be quickly resolved over the phone, we have a team of roaming student employees and the service desk analyst engages them ...