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Anthony Marino

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RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Anthony Marino 04-24-2024 10:15:50 AM
Found In Egroup: IT Service Management \ view thread
+1, would appreciate the share. Thanks, Celisa! Anthony Marino he/him/his Director, Client Experience Technology Solutions University of Illinois Chicago E: amarino@uic.edu Chat in Teams | Meet with me 728 W Roosevelt Rd. | 216 RRB, MC 010 | Chicago, IL 60607 it.uic.edu Visit ...

RE: Classroom Services Dispatching

Posted By Anthony Marino 08-05-2022 12:36:04 PM
Found In Egroup: IT Support Services \ view thread
We have a similar setup here. Option 1 in our IT call-tree is for Learning Tech/Classrooms issues, which reaches our Learning Tech-specialized service desk team. If an issue can't be quickly resolved over the phone, we have a team of roaming student employees and the service desk analyst engages them ...