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Julianne Bell

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Teamwork Desk

Posted By Julianne Bell 07-08-2022 03:53:43 PM
Found In Egroup: IT Service Management \ view thread
Good afternoon, We currently use Teamwork Desk as our ticketing system and I'm wanting to focus on extracting better reports. Does anyone else use Teamwork Desk and have you used the reporting feature? I've been using it for a couple years but some of the metrics have always seemed off. For example, ...

RE: Hourly Rate for for Part-Time Help Desk Support

Posted By Julianne Bell 05-13-2022 05:36:03 PM
Found In Egroup: IT Support Services \ view thread
Hi David, Our paradigm here for our Service Desk is one full time, out of school adult (not a student) who is the Senior Support Analyst. He is paid around $22.50 an hour. Then we have anywhere between 6-9 part time student employees and they are paid $15 an hour, unless they are an elevated part time ...

RE: Phishing Campaign

Posted By Julianne Bell 05-13-2022 05:21:52 PM
Found In Egroup: IT Support Services \ view thread
Hi Andrew, We use KnowBe4 at our university. They provide user training via videos, phishing campaigns, and vishing campaigns. There are a lot of great insights into risk score for users, benchmark data, and comparisons between other industries. Hope this helps. ------------------------------ JULIANNE ...

Jamf Training

Posted By Julianne Bell 03-29-2022 12:57:12 PM
Found In Egroup: IT Support Services \ view thread
Hey everyone, We bought Jamf last year to manage our Apple TVs and MacOSX devices. The jamf engineer set up basic policies, however, it's all very vanilla. We are a small IT shop so among my Service Desk Manager duties I'll need to learn about jamf and configure it for our devices. I know they have ...

Bitlocker Rollout via Endpoint Manager Attachments

Posted By Julianne Bell 03-21-2022 04:18:13 PM
Found In Library: IT Support Services

RE: Bitlocker Rollout via Endpoint Manager

Posted By Julianne Bell 03-21-2022 04:18:00 PM
Found In Egroup: IT Support Services \ view thread
Nothing fancy but here are the configurations for the disk encryption policy as well as the recovery key script – shout out to Michael Mardahl who wrote the script. Link to the script: https://masterscollege-my.sharepoint.com/:u:/g/personal/jbell_masters_edu/EZMwcmqyrVFOn5DenHfRgWkBzW2ySChl6OwQH5QRE ...

RE: Bitlocker Rollout via Endpoint Manager

Posted By Julianne Bell 03-17-2022 05:07:16 PM
Found In Egroup: IT Support Services \ view thread
Hi Gus, It ended up working. There were very specific configurations in the disk encryption policy that needed to be selected to push out bitlocker silently to the machines and I was missing some parts. I had a rough time personally because Microsoft engineers hadn't caught the lack of configurations ...

RE: Bitlocker Rollout via Endpoint Manager

Posted By Julianne Bell 02-03-2022 10:49:54 AM
Found In Egroup: IT Support Services \ view thread
There is some confusion in my original post. I didn't factor in Microsoft changing the naming scheme for their endpoint manager solutions. When I say co-managed I mean Intune and SCCM. I pushed the policy out via Intune. ------------------------------ JULIANNE BELL Service Desk Manager The Master's ...

Bitlocker Rollout via Endpoint Manager

Posted By Julianne Bell 02-02-2022 05:09:44 PM
Found In Egroup: IT Support Services \ view thread
Hello all, We are behind in the disk encryption game and are wanting to roll out disk encryption to all our mobile devices. Right now I'm just focusing on Windows devices and utilizing Bitlocker. I've hit a roadblock and I've been going in circles with Microsoft support so I wanted to reach out to ...

RE: Microsoft MFA - New Phone Numbers/Devices

Posted By Julianne Bell 01-04-2022 11:06:28 AM
Found In Egroup: IT Support Services \ view thread
We implemented Microsoft Azure 2FA in intervals in 2018 (staff, students, alumni, faculty, and adjuncts). Initially, we got hit with an extremely high volume of tickets, specifically with Android users and the apps they were using to access their student email. The way we had to work through it was ...