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Joseph Brennan

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RE: Naming Convention for computers

Posted By Joseph Brennan 04-19-2024 09:13:13 AM
Found In Egroup: IT Support Services \ view thread
For individual computers, we use their username, type of computer, and last 2 digits of the asset tag [abc123456-PC47] or [abc12345-MAC55] And variations of the above for research labs For classrooms, it's the Bldg/Room, type of computer, and last two of asset tag number [Hahn204-PC22] ...

RE: Recommended Remote software for desktop support

Posted By Joseph Brennan 03-14-2024 08:17:02 AM
Found In Egroup: IT Support Services \ view thread
We are using Freshservice. It keeps us organized with service/incidents, change, asset management and has been a game changer for onboarding/offboarding of employees. Joe Information Technology Services 156 East Seventh Street Claremont, CA 91711 www.pomona.edu Joseph ...

RE: Recommended Remote software for desktop support

Posted By Joseph Brennan 03-13-2024 09:54:42 AM
Found In Egroup: IT Support Services \ view thread
We switched from LogMeIn to Splashtop. My team really likes how it interfaces with Macs. Joe Information Technology Services 156 East Seventh Street Claremont, CA 91711 www.pomona.edu Joseph Brennan AVP, IT Finance and Operations Phone: 909.607.7355 Joseph.Brennan@ ...

Parallels, Mac labs and teaching stations issues

Posted By Joseph Brennan 10-17-2023 10:02:34 AM
Found In Egroup: IT Support Services \ view thread
We are relatively new to using Parallels in a lab environment and are experiencing an issue that hopefully someone has solved. The main issue we currently have with Parallels is that if a user logs out of the computer but does not log out of the VM, Parallels will suspend the VM. Once another user ...

Macs and Cisco wireless issues

Posted By Joseph Brennan 08-18-2023 05:41:00 PM
Found In Egroup: IT Support Services \ view thread
We are experiencing internet connections dropping randomly on every flavor of Mac Laptop (Intel, M1 and M2) . We are tinkering with MAc P-list files, prioritizing certain SSID, Prioritize Wi-Fi over ethernet, updating Mac OS... Our first reports of this issue happened around 90 days ago; as people ...

RE: Ceiling Mount Camera Ideas

Posted By Joseph Brennan 04-19-2023 09:29:11 AM
Found In Egroup: Instructional Technologies \ view thread
Both Sony and Panasonic make some nice cameras for around 2K. We have a Panasonic mounted in our physics electronics lab Information Technology Services 156 East Seventh Street Claremont, CA 91711 www.pomona.edu Joseph Brennan Director, IT Operations Phone: 909.607.7355 Joseph.Bren ...

Providing Students with Technology Devices

Posted By Joseph Brennan 04-18-2023 04:27:00 PM
Found In Egroup: Small Colleges \ view thread
We are looking at a couple of different scenarios. Maybe just students on Fin Aid Maybe a phased approach for all students (1 entering class per year) Maybe just students who request the need. We are also discussing all the other items we'll need to support this student and the College provided ...

Providing Student Technology devices

Posted By Joseph Brennan 04-18-2023 04:17:46 PM
Found In Egroup: IT Support Services \ view thread
Hello, We are looking for best practices around providing our students with technology devices (laptops or tablets). We are looking at a couple of different scenarios. Maybe Just students on Fin Aid Maybe a phased approach for all students (1 entering class per year) Maybe just students who ...

RE: Seeking Advice for MFA Rollout Communications

Posted By Joseph Brennan 01-27-2023 01:08:58 PM
Found In Egroup: IT Support Services \ view thread
We went with DUO for our MFA. We had a few introductory emails letting folks know this was coming and encouraging them to self-enroll. Fac/Staff/Students I had a list of people who had not signed up yet so we: Semi-Ambushed them (primarily staff) in their office and helped them enroll Sent ...

RE: Classroom Services Dispatching

Posted By Joseph Brennan 08-05-2022 08:34:58 AM
Found In Egroup: IT Support Services \ view thread
We have a SLACK channel for this. It combines Servicedesk and Media/Classroom group. It works really well. Information Technology Services 156 East Seventh Street Claremont, CA 91711 www.pomona.edu Joseph Brennan Director, IT Operations Phone: 909.607.7355 Joseph.Brennan@pomon ...

RE: Phishing Campaign

Posted By Joseph Brennan 05-14-2022 09:36:54 AM
Found In Egroup: IT Support Services \ view thread
We use KnowBe4 also. Information Technology Services 156 East Seventh Street Claremont, CA 91711 www.pomona.edu Joseph Brennan Director, IT Operations Phone: 909.607.7355 Joseph.Brennan@pomona.edu