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Dana Miller

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RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Dana Miller 04-24-2024 05:48:25 AM
Found In Egroup: IT Service Management \ view thread
HiCelisa! I would also like to see the presentation! Regards, -Dana ------------------------------ Dana Miller Business Architect University of Texas at Arlington dana.miller@uta.edu ------------------------------

RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Dana Miller 04-24-2024 05:44:57 AM
Found In Egroup: IT Service Management \ view thread
Hi Lucas, Thanks for your question. I drew the diagram below quite a while ago, but your question made me think about it. I tried to combine all the "make things" better practices into one view. The diagram is in the attached paper. A possible update would be to add Enterprise Service Management. ...

RE: Request for recommendation - documentation/video on how service management practices relate to each other

Posted By Dana Miller 04-24-2024 05:44:56 AM
Found In Library: IT Service Management (ITSM)

RE: Strategic Plan Dashboard/Progress

Posted By Dana Miller 04-24-2024 05:35:21 AM
Found In Library: IT Service Management (ITSM)

RE: Strategic Plan Dashboard/Progress

Posted By Dana Miller 04-24-2024 05:35:00 AM
Found In Egroup: IT Service Management \ view thread
Hi Leetza, I have attached an example of an attempt at strategy deployment using the Balanced Scorecard Method when I worked at the University of Washington. It is a blast from the past, but it may help you. Kind regards. -Dana ------------------------------ Dana Miller Business ...

RE: Business capability health assessment

Posted By Dana Miller 04-16-2024 07:49:59 AM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hi Mary, We can slot it for May 17th. Thanks for your interest! -Dana DANA MILLER (he/him/his) Business Architect Office of Information Technology dana.miller@uta.edu 800 Greek Row Drive Trinity Hall, Room 301, Box 19318 Arlington, Texas 76013

RE: Business capability health assessment

Posted By Dana Miller 04-16-2024 06:54:55 AM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hi Tim, I can point you toward some resources to help you start a business capability assessment. The latest Higher Education Reference Models Version 3.0.0 release notes (attached) have references for the Business Capability Assessment. HERM-V300-release-notes.pdf We are just learning how ...

Itana Business Architecture Working Group (IBAWG) call this Friday, February 23rd at 3 PM EST.

Posted By Dana Miller 02-21-2024 09:03:00 AM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Colleagues, The Itana Business Architecture Working Group (IBAWG) call is this Friday, February 23rd, at 3 PM EST. This is a session you don't want to miss! We will be the first group in North America to view the release of the Higher Education Reference Models (Version 3.0.0). The models now include ...

RE: Multi-Cloud/Hybrid Cloud or basically Multi-Data Center

Posted By Dana Miller 02-09-2024 05:47:06 AM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hi Glenn, AT UTA we use on-Prem, AWS, and Azure but creating guidelines is on our to do list. -Dana DANA P. MILLER Business Architect, Enterprise Architecture Solutions Ofiice of Information Technology dana.miller@uta.edu https://oit.uta.edu/ 800 Greek Row Drive Trinity Hall, Room ...

Volunteers Needed for the next Itana call, September 29th: Stakeholder Communications - Securing Buy-In

Posted By Dana Miller 09-18-2023 02:01:00 PM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Greetings! The next Itana call, September 29th, is about Stakeholder Communications - Securing Buy-In. We are looking for volunteers to contribute stories and examples of communications positioning your practice, its capabilities, and expected outcomes to senior stakeholders. In the spirit of learning, ...

Itana Business Architecture Working Group (IBAWG) Kickoff meeting is on Friday, September 22nd.

Posted By Dana Miller 09-15-2023 08:49:37 AM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hello Itana Community, The Itana Business Architecture Working Group 2023-2034 call program kicks off on Friday, September 22nd at 3 PM EDT. The topic for the call is: New Year Kick Off: An Introduction to Business Architecture in Higher Education In the call, we will dig deeper into plans for ...

RE: Final call of the 2022-2023 Business Architecture Working Group, Friday, June 16th

Posted By Dana Miller 06-14-2023 05:16:58 PM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Make that Cornell everybody! -Dana DANA MILLER Business Architect OIT Office of CIO dana.miller@uta.edu Office: 817-272-2048 https://oit.uta.edu/index.php 800 Greek Row Drive Trinity Hall, Room 301, Box 19318 Arlington, TX 76013

Final call of the 2022-2023 Business Architecture Working Group, Friday, June 16th

Posted By Dana Miller 06-14-2023 05:07:00 PM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hi All, This Friday, June 16th, at 4 PM EST, the Business Architecture Working Group will have its last call of the Academic Year. We are excited to have Rebecca Joffrey from Cornel present on the following topic: Cornell CRM Playbook Rebecca brings a wide variety of product management experiences ...

Final call of the 2022-2023 Business Architecture Working Group, Friday, June 16th

Posted By Dana Miller 06-09-2023 10:04:00 AM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hi All, Next Friday, at 4 PM EST, June 16th, the Business Architecture Working Group will have its last call of the Academic Year. We are excited to have Rebecca Joffrey from Cornel present on the following topic: Cornell CRM Playbook Rebecca brings a wide variety of product management experiences ...

RE: Business Capability Map for IT Governance

Posted By Dana Miller 04-20-2023 03:47:01 PM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hi Jim, UTA would benefit from a capability map for Governance as well. I would be open to collaboration. As a start possibly some pieces from the CAUDIT model? Thanks. -Dana ------------------------------ Dana Miller Business Architect University of Texas at Arlington ---------- ...

RE: Itana Call Tomorrow - Discussion about Skills Frameworks

Posted By Dana Miller 04-01-2023 03:04:30 PM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
Hi Lonnie, I completed the Gallup-CliftonStrengths late last year. https://www.gallup.com/cliftonstrengths/en/252137/home.aspx I'm still digesting the results. Hope that helps? -Dana CliftonStrengths Learn how the CliftonStrengths assessment -- formerly StrengthsFinder -- empowers organizations, ...

RE: Friday Veteran's Day - quick poll

Posted By Dana Miller 11-09-2022 06:56:06 AM
Found In Egroup: Enterprise, Business, and Technical Architects \ view thread
I'm working this Friday but I concur with Mary's view of shifting the call out 1 week. -Dana ------------------------------ Dana Miller Business Architect University of Texas at Arlington ------------------------------