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Bradley Shulda

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Posted By Bradley Shulda 06-13-2023 08:32:00 AM
Found In Egroup: IT Support Services
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Hi Folks, We are switching our student print solution to PaperCut MF. We were wondering if anyone has set up the student web interface using SSO. If so, what method did you use? Any challenges? It seems like there is very little information available and provided by Paper Cut. For context I am refering ...
Posted By Bradley Shulda 01-18-2023 06:45:00 AM
Found In Egroup: IT Support Services
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Hi Folks, We're trying to clarify what support and provide to faculty who are moving between institutions. We would appreciate any perspective on: Support for new faculty coming from another institution who would like to transfer email into your environment. Support provided to departing faculty ...
Posted By Bradley Shulda 12-07-2022 08:48:41 AM
Found In Egroup: IT Support Services
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We are hiring a Client Technology Consultant ll. Come join my awesome team! Hybrid, growth opportunities, starting salary 60k - 70k. To apply, click here. Join our Information, Technology, and Consulting Service Desk within the Client Services group at Dartmouth where you'll support faculty, students, ...
Posted By Bradley Shulda 10-06-2022 08:22:28 AM
Found In Egroup: IT Support Services
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Feel free to share! We will likely be posting a Client Technology Consultant ll role in the near future. In the meantime, check out this opportunity! Join our Information, Technology, and Consulting Service Desk within the Client Services group at Dartmouth where you'll support faculty, students, and ...
Posted By Bradley Shulda 09-28-2022 06:15:00 AM
Found In Egroup: IT Support Services
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Hi Darren, At Dartmouth, we are on a similar hunt and currently have narrowed our vendor search down to 4 candidates (Blackboard/Anthology, Black Belt Health, Buchanan Technologies, & Coforge). Here is a previous discussion I posted on the subject and received several responses. I have also been in ...
Posted By Bradley Shulda 09-14-2022 06:55:12 AM
Found In Egroup: IT Support Services
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Thank you all for your input. This has been super helpful!!! ------------------------------ Bradley Shulda Assistant Director, ITC Service Desk Dartmouth College ------------------------------
Posted By Bradley Shulda 08-30-2022 09:45:55 AM
Found In Egroup: IT Support Services
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Good Morning, I was wondering if folks have any recommendations for an outsourced Help Desk partner who handles 24/7 calls, tier 1 support, triage, and escalations. The client group would be faculty, staff, and students. We are currently exploring various options and ideally want to foster a partner ...