Posted By
Andrea Tanner
02-08-2023 07:00:25 AM
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IT Service Management
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Hello Mike, I think you brought up a really good question! I find it timely because metrics have been on my mind lately, too. To start with, I have found you can't manage what you cannot measure. You can try, but it is difficult. So in answering your question, what is important for you to manage in your ...
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